1. After we receive your order, we will process it ASAP. If we received the order before 11 am at UTC/GMT+08:00 time, your package will be sent to the carrier the same day, if not your package will be sent to the carrier at next working day. We do not process orders on weekends.

2. When we send the package to our carrier, you will receive a tracking number at the same time. Please wait for 3-4 days for the carrier to upload your tracking information. The tracking number begins with an R followed by 15 numbers, like R922261806200005. You can track it in 17track.net
For some countries, the tracking info will not be updated until it arrives in the target country.

3. Shipping time differs from 10-45 days for different countries.

4. Please be certain that the shipping address is the same as your order address, Please add as much detail as much as possible.

5. Make sure your name and address are all in English or there will be issues when shipping.

6. Please be kindly informed that international delivery depends highly on your local customs and post service.

7. About Customs Declaration, you might need to pay tax at your customs, we want to remind you here. We don’t accept returned goods due to customs tax issues, thanks.

8. For DHL, because of battery safety issues, we can’t ship to the countries below: Armenia, Azerbaijan, Brunei, Cambodia,Comoros, Democratic Republic of the Congo, Cuba, Cyprus,Ecuador, Egypt, Georgia, Ghana, Gibraltar,Guernsey, Jersey (British), Qatar, Kosovo,Kyrgyzstan, Libya, Marshall Islands, Mayotte,Moldova, Republic of Montenegro, Niger, Palau, Paris, France,South Africa, Tajikistan, Tunisia, Uganda, Uzbekistan.

To Croatia, only these cities are reachable because of battery, Zagreb, Split, Rijeka, Pula, Zadar, Osijek, Slavonski Brod

To Ukraine, only these cities are reachable because of battery,KYIV,DNIPROPETROVSK,ODESA,KHARKIV,DONETSK,MARIUPOL,LVIV,SIMFEROPOL

If you are not sure, you can write to us.

If you insist on ordering, we can ship it via a postal service, but it may be unsafe or even lost in transit. We don’t accept return goods if you insist on shipping this way. If you have any problem with tracking, you can write to us.


If you have tried all solutions on the Support page and your MiaoMiao is still not working, you can write to us for a warranty